Privacy Policy

This Privacy Policy explains how MyPharmacyServices collects, uses, and protects your personal data. We are committed to safeguarding your privacy and maintaining compliance with UK data protection laws, including the UK GDPR.

1. Who We Are

MyPharmacyServices is an online healthcare consultation service, currently in the process of registering with the Care Quality Commission (CQC). Our clinicians provide advice and, where appropriate, issue private prescriptions via the Signature RX platform. These prescriptions can be fulfilled at any UK pharmacy that accepts SignatureRx prescriptions or through a partner pharmacy. We are committed to operating in line with CQC standards for safety, clinical governance, and patient care.

2. What Information We Collect

  • Personal details: name, date of birth, contact details
  • Medical information: health history, symptoms, medications
  • Technical data: IP address, browser type, device type
  • Appointment and consultation history

3. How We Use Your Information

  • To provide safe and effective clinical care
  • To assess your suitability for treatment
  • To issue prescriptions where clinically appropriate
  • To comply with regulatory and legal obligations

4. Legal Basis for Processing

We process your data based on your consent and in accordance with our obligations as a regulated healthcare provider. We only collect data that is necessary for providing our services.

5. Who Can Access Your Data

  • Authorised clinical staff involved in your care
  • Administrative staff for booking and payment (limited access)
  • Third-party platforms used for bookings (e.g. Cliniko)

6. Data Storage & Security

Your data is stored securely on encrypted servers. We implement strict access controls and data protection protocols in line with ISO/IEC 27001 standards.

7. How Long We Keep Your Data

We retain your medical records and consultation data in line with CQC and NHS guidelines, typically for 8 years from the date of your last consultation.

8. Your Rights

  • Right to access your data
  • Right to request correction or deletion
  • Right to withdraw consent at any time
  • Right to lodge a complaint with the ICO

9. Cookies

We use essential cookies to ensure our website functions properly. You will be notified if any analytics or tracking cookies are enabled.

10. Contact

If you have any questions about this policy or how your data is used, please contact us at info@mypharmacyservices.co.uk.