This service is not suitable for medical emergencies. If you are experiencing a serious or life-threatening condition, you must call 999 immediately or go to your nearest A&E.

Call 999 if you or someone else has:

• Chest pain, pressure, heaviness, or signs of a heart attack

• Signs of a stroke (face drooping, slurred speech, arm weakness)

• Severe difficulty breathing, choking, or gasping

• Heavy bleeding (spraying, pouring, or forming a puddle)

• Serious injuries after an accident

• Seizures, fits, or loss of consciousness

• Sudden confusion or not knowing your name or age

• A suicide attempt or has self-harmed

• Sudden swelling of the lips, mouth, throat, or tongue

• Labour or childbirth symptoms (waters breaking, strong contractions, baby coming)

If the issue is urgent but not life-threatening, please call NHS 111 for advice.

British Sign Language (BSL) users can contact 999 via video call. Deaf users can use 18000 to text relay emergency services.

We offer online healthcare consultations with healthcare professionals. After assessment, private prescriptions are issued when clinically appropriate. We do not dispense or post medication — you can take your prescription to a local pharmacy or choose delivery from our partner pharmacy.

Yes. If our clinician finds it clinically appropriate, a private prescription will be issued, which you can use at your local pharmacy or through a partner pharmacy for delivery.

No login or account creation is required. All forms and bookings are submitted directly and securely.

Yes. MyPharmacyServices is currently in the process of registering with the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. While our registration is underway, we follow strict clinical governance and data protection standards in line with CQC requirements. Once approved, our registration status will be visible on the CQC website.

Payment is collected securely via our partner platform (Cliniko) at the time of booking your consultation.