Privacy Policy

We take your privacy seriously. This Privacy Policy explains how MyPharmacyServices collects, uses, and protects your personal data in line with UK GDPR.

1. Who We Are

MyPharmacyServices is an online healthcare consultation service. Our clinicians are UK-registered independent prescriber pharmacists who provide advice and, where appropriate, issue private prescriptions via the SignatureRx platform. These prescriptions can be fulfilled at any UK pharmacy that accepts SignatureRx prescriptions or through a partner pharmacy.
We operate in line with General Pharmaceutical Council (GPhC) standards, as well as UK best practice for clinical governance and patient care.

2. What Information We Collect

  • Personal details: name, date of birth, contact details
  • Medical information: health history, symptoms, medications
  • Technical data: IP address, browser type, device type
  • Appointment and consultation history

3. How We Use Your Information

  • To provide safe and effective clinical care
  • To assess your suitability for treatment
  • To issue prescriptions where clinically appropriate
  • To comply with regulatory and legal obligations

4. Legal Basis for Processing

We process your data based on your explicit consent and our obligations as registered healthcare professionals under the GPhC. We only collect data that is necessary for providing our services.

5. Who Can Access Your Data

  • Authorised clinical staff involved in your care
  • Administrative staff for booking and payment (limited access)
  • Third-party platforms used for bookings (e.g. Cliniko) and prescriptions (e.g., SignatureRx).

6. Data Storage & Security

Your data is stored securely on encrypted servers. We implement strict access controls and data protection protocols in line with industry standards such as ISO/IEC 27001.

7. How Long We Keep Your Data

We retain your medical records and consultation data in line with professional standards for healthcare record-keeping, typically for 8 years from the date of your last consultation.

8. Your Rights

  • Right to access your data
  • Right to request correction or deletion
  • Right to withdraw consent at any time
  • Right to lodge a complaint with the ICO

9. Cookies

We use essential cookies to ensure our website functions properly. You will be notified if any analytics or tracking cookies are enabled.

10. Contact

If you have any questions about this policy or how your data is used, please contact us at info@mypharmacyservices.co.uk.