This service is not suitable for medical emergencies. If you are experiencing a serious or life-threatening condition, you must call 999 immediately or go to your nearest A&E.

Call 999 if you or someone else has:

• Chest pain, pressure, heaviness, or signs of a heart attack

• Signs of a stroke (face drooping, slurred speech, arm weakness)

• Severe difficulty breathing, choking, or gasping

• Heavy bleeding (spraying, pouring, or forming a puddle)

• Serious injuries after an accident

• Seizures, fits, or loss of consciousness

• Sudden confusion or not knowing your name or age

• A suicide attempt or has self-harmed

• Sudden swelling of the lips, mouth, throat, or tongue

• Labour or childbirth symptoms (waters breaking, strong contractions, baby coming)

If the issue is urgent but not life-threatening, please call NHS 111 for advice.

British Sign Language (BSL) users can contact 999 via video call. Deaf users can use 18000 to text relay emergency services.

We offer online healthcare consultations with UK-registered independent prescriber pharmacists. After assessment, private prescriptions are issued when clinically appropriate. We do not dispense or post medication — you can take your prescription to a local pharmacy or choose delivery from our partner pharmacy.

No login or account creation is required. All forms and bookings are submitted directly and securely.

Yes. If our clinician finds it clinically appropriate, a private prescription will be issued, which you can use at your local pharmacy or through a partner pharmacy for delivery.

Our prescribing is limited to the services we provide. This means we can only prescribe medicines that are:

• Part of our clinical services (e.g. weight management, repeat prescriptions, pharmacist consultations)
• Safe and appropriate for online prescribing
• Already part of your existing treatment (we do not usually start new long-term medicines that you have never taken before through your GP or specialist)

We do not prescribe controlled drugs (such as strong painkillers, sedatives, or sleeping tablets) or high-risk medicines that are unsafe to issue online.

Prescriptions are usually issued on the same day after your consultation. You can then collect from a local pharmacy or arrange delivery via our partner pharmacy.

Consultation fees are processed securely through our partner platform (Cliniko). If you book online, payment is taken at the time of booking. If you book by email, we will send you a Cliniko payment link before your consultation.

Yes. All information is stored securely and handled in line with UK GDPR and our Privacy Policy. Your records are kept confidential and are not shared without your consent, unless required by law. Only members of your care team involved in your treatment can access your records.

Yes. MyPharmacyServices is operated by a UK-registered Independent Prescriber pharmacist (regulated by the General Pharmaceutical Council, GPhC).
As the service is delivered solely by pharmacist prescribers, registration with the Care Quality Commission (CQC) is not required under the Health and Social Care Act 2008.

Although CQC registration is not required, we voluntarily follow robust clinical governance, safety, and data protection standards in line with CQC requirements to ensure the highest quality of care.